The most complained about broadband companies revealed

Communications and media watchdog Ofcom has revealed Britain’s most complained about broadband providers in recent months.

Ofcom said its latest data, covering the quarter from April to June, showed that total complaint numbers were lower than the previous quarter.

It linked the drop in complaints specifically to fewer issues from customers regarding pay-TV services, while complaints about broadband, landline and mobile services stayed roughly the same.

• Ofcom’s latest data showed BT, EE, TalkTalk and Vodafone reported seven broadband complaints per 100,000 customers.
• Virgin Media was the UK broadband provider to receive the fewest complaints, with four per 100,000 customers.
• It was followed by Plusnet and Sky, which both received five per 100,000 customers.

No change for BT

BT’s figure was flat against the previous quarter.

EE saw an increase in quarterly complaints.

Others see drop

TalkTalk and Vodafone both reported a reduction in complaints.

Why Google stock plunged £500bn in a single day

Google’s parent company, Alphabet, lost over $500bn (£374bn) in value on Thursday after it spooked Wall Street with its last update of the year.

Revenue up, profits down

$127.6bn

Alphabet’s total quarterly revenue was up by 25 per cent compared to last year.

Revenue in Google Cloud grew by 103 per cent to nearly $31bn (£23bn), with total company revenue at $127.6bn (£95bn).

• However, Alphabet’s profits fell by 25 per cent during the quarter.
• For the second time in its history as a public company, it also showed negative free cash flow amounting to $9bn (£6.7bn).

• Negative free cash flow means the company is spending more money than it is bringing in.
• The company’s new level of spending is largely dedicated to investments in AI.
• Google’s search engine now defaults to presenting AI summaries of people’s search queries at the top of results.
• But the company revealed these AI summaries are affecting ad revenue.

The revelation has worried investors because sales of ads that appear next to Google search results accounts for the majority of Alphabet’s business.

Following the revelation to investors, Alphabet’s total stock market value had fallen to $3.46trn (£2.58trn) by the end of trading on Thursday, down from $3.97trn (£2.96trn) the day before. Tracy Woo, a principal analyst at Forrester, said Alphabet’s disappointing results “highlight the challenge of funding massive AI investments while maintaining the strength of established businesses”.

The radical new breast cancer trials to cut radiotherapy

Women with early-stage breast cancer could be spared multiple rounds of gruelling radiotherapy under a “breakthrough” cancer trial. Here’s what we know.

The Fast-Forward Boost trial is running at 39 hospitals across the UK and will test a shorter course of radiotherapy with an additional targeted dose known as a “boost” to help stop breast cancer returning.

The Government-funded trial is testing whether breast cancer radiotherapy can be safely cut from three weeks to just five days, potentially sparing women 10 hospital visits.

Aim to improve quality of life

• Radiotherapy for early-stage breast cancer is very effective but can be gruelling for patients.
• Treatment is required over several weeks and there are side effects as well as emotional strain.
• Reducing the rounds of treatment may improve patients’ quality of life, cutting travel costs and time away from work and family.
• It could also free up NHS capacity to treat more people.

1,000

More than 1,000 people have joined the trial.

Researchers hope to recruit more than 4,000 people for overall.

2033

Participants will be monitored for five years.

Results of the trial are expected in 2033.

Builds on prior research

The trial is being led by the Institute of Cancer Research, London, and funded through the National Institute for Health and Care Research (NIHR).

It builds on previous research, with a similar approach already having been adopted for other conditions such as low- to intermediate-risk localised prostate cancer.

Do at-home vitamin D tests really work? What we know

At-home vitamin D tests may give unreliable results and prevent consumers seeking help for genuine deficiencies, a watchdog has warned.

A significant deficiency

Vitamin D deficiency is common in the UK, partly due to a lack of adequate sunlight during the winter months, although factors such as diet and age can also play a role.

However, consumer organisation Which? has claimed to have found significant variations across rapid self-testing kit results versus laboratory blood tests for deficiency.

• The watchdog bought five widely available rapid vitamin D tests, all costing around £8 at retailers including Amazon, Lloyds Pharmacy, Waitrose and Boots.
• Results from the same person were compared with a registered laboratory test on the same day, which showed vitamin D levels within a sufficient range.
• However, the self-testing kits gave different results.

50 nmol/L

A reading higher than 50 nanomoles per liter (nmol/L) is considered a sufficient level of vitamin D.

An insufficient result indicates a user’s levels are below the ideal range, while a deficient result suggests levels could pose a risk to health.

75 nmol/L

However, rapid self-testing kits use a higher cut off of 75 nmol/L as a sufficient level.

This should mean more people will be flagged as insufficient compared with an NHS-ordered blood test.

The findings

The Which? researcher would therefore have been expected to fall within the insufficient range on the self-testing kits, given their laboratory result showed them to be within the 50 nmol/L range.

• Only two self-test results in the Which? study suggested .
• Two others indicated – markedly lower than the level indicated by the researcher’s lab blood test.
• The result indicated a sufficient level of vitamin D.

Which? warned that inaccurate results could leave consumers unnecessarily worried about their health, falsely reassured or buying supplements they don’t need.

The Royal College of Pathologists says taking too much vitamin D over time can cause high levels of calcium in the blood, with complications including kidney stones. Meanwhile, not treating a deficiency can increase the risk of osteoporosis over time.

People turn to at-home health checks for peace of mind and as a way of managing their own health so it is deeply concerning that tests sold by major high street brands and online gave completely contradictory results

Sue Davies, Which? head of consumer rights and food policy

Sir Patrick Stewart’s life and career – in pictures

The veteran actor, Sir Patrick Stewart, who starred in and has died at his home in Los Angeles, aged 86.

Here, we take a look at his life and work.

• Stewart’s death followed a “brief and poignant journey with Alzheimer’s disease and Lewy body dementia”.
• He is survived by his wife Sunny Ozell, his children Daniel and Sophie from a previous marriage, and grandchildren.
• Sir Ian McKellen, Stewart’s close friend and co-star who officiated his 2013 wedding, led tributes to “the most respected and beloved actor of his generation either side of the Atlantic”.

Born in Mirfield, West Yorkshire, in 1940, Stewart began acting aged 12 at an eight-day drama course.

In his mid-20s, he joined the Royal Shakespeare Company, and continued to act on stage throughout his career.

Stewart shot to fame when he originated the role of Captain Jean-Luc Picard in Star Trek: The Next Generation in 1987.

The sci-fi TV series ran for seven years, with films in 1994 and in 1996. Stewart later said the success of the show created difficulties as directors did not want to cast the captain of the Starship Enterprise in their films.

Beginning in 2000, Stewart took on his biggest movie role as Marvel superhero Professor Charles Xavier in the X-men franchise. He reprised the role repeatedly over the following decades, including in the upcoming film.

Other roles

Stewart’s other TV appearances include , and Fall of Eagles, in which he played Russian revolutionary Lenin. He briefly appeared in in the 1960s and was a series regular on Seth Macfarlane’s , voicing Deputy Director Bullock. He also worked with Macfarlane on and .

Honours and recognition

Stewart became an OBE in 2001 and was knighted in 2009. His various acting accolades include two Laurence Olivier Awards and a Grammy Award.

The lifelong Huddersfield Town fan counted becoming chancellor of the University of Huddersfield among his proudest achievements.

• Stewart was a vocal supporter of assisted dying, saying that people “should have the choice to die at home on their own terms.” He also called for a “people’s vote” after the 2016 Brexit referendum.
• His other activisim included advocating for victims of domestic violence, having revealed that his father was abusive to his mother. In 2018, he called for medicinal cannabis to be legalised.

Could the UK really be facing a ‘catastrophic decade’?

The Government’s plans to help households with the cost of living will not prevent “catastrophic” living standards from falling, a leading think-tank has warned.

Helen Miller, director of the Institute for Fiscal Studies (IFS), said in her post-Budget analysis: “This decade looks set to be the worst decade for growth in household incomes on record.”

The think-tank warned the average median income will fall by 3 per cent from 2027 to the end of the decade.

Chancellor narrows his options

The IFS criticised Chancellor John Healey for choosing to fund a £4.7bn black hole in the defence investment plan in part from the Treasury’s reserves. This further narrows Healey’s options to keep spending plans on course in the event of another global economic shock, the think-tank said, and suggests he could face rampant speculation about tax rises ahead of the next Budget.

A clear short-term risk with the Chancellor’s choices is that next year, with low headroom and a spending review that looks pretty brutal for some departments, we see another season of damaging speculation about tax rises.

IFS director, helen miller

Bacon butties and grumbling MPs: Inside Healey’s first Budget

When John Healey stood up at the Despatch Box to deliver his maiden Budget on Wednesday, he had reason to feel confident.

What to know as crypto industry suffers ‘largest heist in history’

Cryptocurrency worth billions has been stolen from a major exchange in what has been termed “the largest bank heist in human history”.

Binance, the world’s largest cryptocurrency exchange platform, was targeted by a “complex attack” involving more than $6.3bn (£4.7bn) in digital currency. Around half of the affected assets have been frozen, the crypto giant said.

Deposits and withdrawals have been temporarily “disabled” but as of 8am UK time on Friday, the hacker was still thought to control about $2.4bn (£1.8bn) worth of Bitcoin and Ether, the two biggest cryptocurrencies by valuation.

• Several crypto analytics firms said the hack resembled previous North Korean-linked incidents.
• Binance is yet to attribute blame but said initial investigations suggest the hack “may have started with a compromised DevOps engineer’s laptop”.
• That “gave an attacker access to a service container, where they submitted unauthorized withdrawal transactions”.

The attacker did not simply use one engineer’s permissions, and this was not a single ‘one-click’ action. It involved a more complex attack process.

Richard Teng, Binance’s co-CEO

Emily Taylor, co-founder of the Global Signal Exchange, told the BBC the hack set a “grim new record” and was conducted “on a speed and scale we’ve never seen”.

The hack is thought to have been planned for at least 36 hours and carried out in about 20 minutes. It is understood to eclipse the scale of the previous largest breach, a $1.5bn (£1.1bn) North Korea-linked hack on the Bybit exchange last year.

Binance promises to cover losses

How to be more grateful for daily life in five easy steps

The world feels like a difficult place at the moment, and it can feel very hard sometimes to find things to be thankful for; when we are overwhelmed, we have less capacity to notice and reflect on the good things. Yet, ironically, proactively cultivating gratitude is one of the things that can actually help us feel less stressed.

NHS GP dR RADHA

Research has shown that feeling or expressing thanks can actually alter our brain.

• The balance of neurotransmitters change; more serotonin and dopamine (feel good chemicals) are produced.
• This can be long lasting if we make gratitude a regular habit.
• We also get a decrease in our cortisol (stress hormone) levels which helps lower anxiety.
• Being grateful can strengthen the nerve pathways which triggers positive emotion.

Change your words

Instead of seeing something as a problem, try to see the opportunities within it. 

Our brains are very receptive and what we read or write can alter our emotional system.

Express it

This will not only make you feel good, but you will also get a positive response from others.

Notice more

Throughout your day, try to notice all the things that are going well; has someone opened a door for you, or smiled?

The basics

By being thankful for the small things every day, we are far more likely to be and stay healthy so that we can enjoy them.

Gratitude can lead to feelings of optimism, lower our blood pressure, and improve sleep quality. 

• Write down what potential good aspects there are to the things you don’t feel like doing, or even what could be worse about it.
• Spend a few minutes writing down three things that you are looking forward to that day, or the good things that have happened to you that day.
• Say thank you to yourself for the things you have achieved, or managed to get through and changed that day.