Fire service declares major incident over call-outs

Smoke has been seen billowing across Norwich in the latest of a series of blazes which forced the county's fire service to declare a major incident.

Crews from Norfolk Fire and Rescue Service attended 16 emergencies on Thursday afternoon, including a fire at Mousehold Heath, off Gurney Road in the city, which at 19:10 BST was "well under control".

The major incident kicked at 15:15 as firefighters also tackled a blaze at a school in Shipdham, Thetford.

"We are still available to attend emergencies but will prioritise life risk and property. We ask that the public only call 999 for genuine emergencies," it added.

Black and orange smoke billow from behind tall trees which are in front of a petrol station with cars moving on the forecourt.

Norfolk Police closed off Mousehold Lane and Gurney Road in Norwich to allow fire crews to deal with the heath fire and drivers have been asked to avoid the area.

Norfolk Fire Service said on Thursday evening: "This fire is now surrounded and well under control.

"We are damping down and checking for hotspots and will remain on scene at least throughout the evening.

"Please continue to stay clear of the area to allow us to work and ensure the safety of everyone."

Flames lick the base of trees and grassland. Orange smoke billows from behind the trees. A person stands to one side of the heath.

David Woodrow, 90, lives next to the heath and said he had never seen a fire so close to his home.

"I've always been fearful of the trees in my garden, which is adjacent to Mousehold [Heath] and I've worried this summer, if anything happened, how close would they [flames] would come to me."

"I try not to get too upset about it because the fire brigade are there and will deal with it - we hope," he added.

Elderly man wears a straw hat and stands with his back to the camera. He is in his garden and ahead of him are plants and a greenhouse. In the near distance, orange smoke blows in the wind.

Ten officers have been involved in putting out the blaze at the Thomas Bullock Primary Academy in Shipdham, Thetford, Norfolk, where three classrooms have been damaged.

No children are thought to be attending the site, which is shut for the summer holidays.

The fire service has advised residents nearby to keep doors and windows shut if they are affected by a smoke plume from the fire.

A fire officer is half-way up a ladder leant against a one-storey building wall and roof.  Another officer is on the ground looking towards the person on the ladder. Some double doors are open and there is shrubbery and a tree in the front of the building.

The emergency service explained current operational activity across Norfolk was placing "significant pressure on our resources".

It continued: "Response times to non-life risk incidents may be delayed as we prioritise our limited remaining available resources."

The service urged the public to help it protect the county by not lighting bonfires, campfires, or use disposable barbecues, and to refrain from discarding rubbish or cigarettes.

"All of these actions increase the risk of fires in the open as we have seen in recent weeks," the fire service said.

Fire officer stands next to a fire engine outside Thomas Bullock Primary Academy.

In July the fire service said it mobilised crews 2,730 times to attend 1,270 emergencies across the county, including to act as "standby" at other fire stations to ensure cover was maintained and to provide rolling cover at larger incidents.

"This was 768 more times [crews were mobilised] than in July 2025," the service added.

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Original source Fire service declares major incident over call-outs

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