Halifax is shutting down its mobile banking app for good – but it won’t just be the app that will be gone soon.
Lloyds Banking Group, which owns the more than 170-year-old bank as well as Bank of Scotland, announced in July it’s scrapping Halifax.
The closure is being spread out over the coming months, with the Halifax app being taken off app stores on October 31.
From November 1, people banking with Halifax will have no way to digitally access their accounts.
As Lloyds, however, is at pains to stress, this doesn’t mean Halifax customers’ money will suddenly vanish.
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Instead, all existing Halifax customers will bank with Lloyds and will need to use the Lloyds online banking app to access their accounts.
What should Halifax customers do?
Not much, actually.
Halifax warned its millions of customers about the app swap on Monday, inviting them to download the Lloyds app.
‘In just a few easy steps, you’ll be up and running, with everything you need ready for you – your accounts, payments you’ve set up and any letters and statements we’ve sent to your digital inbox,’ it said.
New customers will no longer be able to open accounts with Halifax.
Halifax says customers don’t have much to worry about as their bank details, like sort codes, PIN and direct debits, will stay the same.
They’ll be posted a Lloyds-branded debit and credit card.
‘There’s no change to your account or policy features and benefits today,’ Lloyds says.
‘Over time, the brand of your Halifax accounts and policies will change to Lloyds.
‘Updates may happen at different times, and we’ll always let you know before anything changes.’
Though the rebrand comes as the banking giant is closing nearly 250 branches this year and in 2027.
Which Lloyds Banking Group banks are closing in 2026?
- Ryde, Isle of Wight – Today
- South Shields, Tyne and Wear – October 12
- Wallsend, Tyne and Wear – November 3
Closures for 2027:
- Sheffield High Street, South Yorkshire – January 14
- Ebbw Vale, Blaenau Gwent – March 15
This will leave the group with 531 branches; about 190 will be Halifax outlets.
But just because the Halifax brand is gone doesn’t mean the brick-and-mortar branches will be.
Rather, the Halifax signs will be chucked and replaced with Lloyds branding.
Lloyds, Halifax and Bank of Scotland customers can use one another’s “branches for banking, like withdrawing money or depositing cheques.
Be careful of scams, says Which?
But she warned that scammers may try to exploit Halifax users jumping over to Lloyds.
‘Halifax customers should be vigilant about any unexpected correspondence, and if contacted by a caller purporting to be from their bank, hang up and ring back using the number on the back of their bank card,’ she says.
‘The switch will be handled by Lloyds, so you will never be asked to transfer funds manually, or be required to share security details – two telltale signs of a scam.’
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