A passenger has described her experience as "hell" after she was one of dozens of people left stranded in Tunisia.

Lorraine Molloy's flight home was cancelled four days ago, with EasyJet initially telling her and the other passengers it had no other flights available for another 10 days.

In the early hours of Wednesday morning, the airline was able to organise flights to return the stranded passengers to Belfast.

EasyJet said the "welfare of our customers is our highest priority and we are very sorry for any difficulty this may have caused".

Molloy described her experience as "awful" and said the ordeal has cost her and her husband thousands of pounds.

BBC News NI understands more than 100 people were booked onto the cancelled flight that was due to leave Enfidha-Hamamet Airport for Belfast International.

In a statement, EasyJet said they "did all we could" to support customers, including providing hotel accommodation, meals and alternative flight options.

They added that they covered onward transfers home for those who required them after Wednesday morning's flight.

Molloy, who had been on holiday in Tunisia with her husband, said they received "no communication" from EasyJet.

"I haven't had one email from them," she said, adding that EasyJet told passengers "nothing".

"The staff just kept walking by. We asked questions, we got no answers.

"I was left to source everything myself, apart from the help of the group."

Molloy said that passengers had formed a WhatsApp group to share advice, and that she "would have been lost" without it.

She said that passengers were told by the captain that the plane had technical difficulties, which further exacerbated her stress.

"I wanted to come home but at the same time I didn't want to be put on a plane that I was unsure if it was safe or not."

Molloy added that the hotel room provided by EasyJet felt like "a dungeon".

"When I went into that room, I just cried my eyes out."

EasyJet said that "no issues with the hotel accommodation provided have been flagged to our team but if they are, we will always look into this feedback with our hotel provider".

Molloy said she is "happy and relieved to be home", but is still concerned about reimbursement.

"We need that money back."

EasyJet said they will "reimburse customers for expenses they may have incurred as a result of the cancellation".

Natalija Dovbijenko, who had been travelling with her husband and child, told BBC News NI the hotel provided by EasyJet was not clean, with bathrooms that did not work.

She said that even once the return flight had been arranged the experience remained stressful for her and her family.

"When we arrived in the airport, the staff from EasyJet couldn't find us, they said we weren't registered for the flight," she said.

"A lot of people started panicking, somebody started crying, screaming, because people were stressed."

EasyJet said that "all customers who wanted to travel on yesterday's flight were booked on".

"We contacted customers proactively with information on how to book onto the flight for free, and any customers who arrived at the airport without booking were provided with seats," they added.

"We also published a dedicated number for customers who needed to call us for further assistance."

Dovbijenko added that there was a lack of clarity from the airline throughout the experience, and that it felt like staff did "not know anything" about their flight.

She said there was also a lack of communication.

"We were just sitting in the airport, beside the gate, without any information.

"You have to communicate with the people. You have to treat us as people, not as animals. They literally just treat us as animals. Nothing was organised.

"Please talk to us, just give us some information."